Shipping policy
# Shipping Policy
Thank you for shopping with us! Please review our shipping policy below. If you have any questions, feel free to contact us at stoiciris@gmail.com.
## Order Processing Time
All orders are processed within **5–7 business days** (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
If we are experiencing a high volume of orders, processing times may be slightly delayed. If there will be a significant delay, we will contact you via email or phone.
## Shipping Rates and Delivery Estimates
We are pleased to offer **flat-rate shipping** on all orders, worldwide.
| Destination | Shipping Cost | Estimated Delivery Time* |
|---|---|---|
| Domestic | $[X.XX] flat rate | [X–X] business days |
| International | $[X.XX] flat rate | [X–X] business days |
*Delivery times are estimates and are not guaranteed. Delays may be caused by the shipping carrier or customs processing (for international orders) and are outside of our control.
## International Shipping
We ship to most countries worldwide. Please note:
- International orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer and are not included in the item price or shipping cost.
- Customs policies vary widely from country to country; please contact your local customs office for more information.
- We are not responsible for delays caused by customs.
## Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow 24–48 hours for the tracking information to update.
## Lost or Damaged Packages
We are not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or us directly to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
## Incorrect Shipping Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at [support email] — we cannot guarantee changes once an order has begun processing.
If you have any questions about your shipping or delivery, please contact us at:
Email:stoiciris@gmail.com
Phone: 0790657372
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*This policy is subject to change without notice. Last updated: 18 July 2026.*